***RedBubble Store Returns***
Items purchased through my RedBubble store have a seperate return policy.
See here for more info. [opens in a new page]
For all other items not purchased through my RedBubble store:
The Short Version:
You have 30 days from the purchase date to request a refund.
We only offer refunds on prints that have been damaged whilst in transit to your nominated shipping address.
We do not offer refunds on prints ‘lost in the post’, or for wrong choices.
Because I love what I do, and take great pride in the quality of my work, I would be more than happy to discuss any questions or concerns you might have. In the unlikely event that you receive your print damaged, please do not hesitate to contact me. I want you to enjoy your purchase for many years to come and will do what I can to make sure you are completely satisfied with the whole process ~ Matt Fricker
The Slightly Longer Version:
We do not offer refunds for prints where you selected the wrong print when ordering, the wrong print size or paper type, or where the color of the print does not match what your computer screen displayed**.
All our prints are posted using tracked shipping (usually Australia Post, but not exclusively). We are not able to offer refunds on prints that are ‘lost in the post’. When your print is shipped to your nominated shipping address, you will receive a tracking number, which you can use to track your delivery. Any inquiries regarding lost items in transit must be directed to the shipping agent.
^ Because I use print-on-demand printing services, I only print as items are ordered. This applies to re-prints and replacement prints.
**Disclaimer: most computer screens display images brighter than they appear when printed on paper. Whilst we do our best to show a true representation of what the actual print will look like, please understand that most prints will appear slightly darker once printed on paper. For a better idea of what your print might actually look like, lower the brightness of your screen so that the brightest part of your screen (white) has the same level of brightness as a white piece of paper.
Need help?
Contact us with the details of your inquiry. We will be in contact with you within a few business days.